OVERVIEW

If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA A+ Certification course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems. A+ Certification Prep is the first course in the Certificate in Computer & Network Technology program.

OBJECTIVE

You will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems.

AUDIENCE

The target student is anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. In addition, this course will help prepare students to achieve a CompTIA A+ Certification.

PREREQUISITES

Students taking this course should have the following skills: end-user skills with Windows®-based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network.

CERTIFICATION EXAMS

In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+ Essentials, exam number 220-901. Objectives for the CompTIA A+ Essentials examination are available at www.comptia.org. The CompTIA A+ 220-902 exam, Practical Application, is the second exam required in order for CompTIA A+ certification candidates to complete their certification.

The CompTIA A+ Practical Application exam measures the necessary competencies for an entry-level IT professional who has hands-on experience in the lab or the field. Successful candidates will have the skills required to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. The successful candidate will utilize troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network connectivity issues and implement security practices. Job titles in some organizations which are descriptive of the role of this individual may be: Enterprise technician, IT administrator, field service technician, PC or Support technician, etc. Ideally, the CompTIA A+ Practical Application candidate has already passed the CompTIA A+ Essentials Exam.

PRICE

$2,795.00

SCHEDULE/SESSIONS

TBD

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COURSE OUTLINE

Lesson 1: Personal Computer Components

Topic 1A: Personal Computer Components
Topic 1B: System Unit Components
Topic 1C: Storage Devices
Topic 1D: Personal Computer Connection Methods

Lesson 2: Operating System Fundamentals

Topic 2A: Personal Computer Operating Systems
Topic 2B: Windows User Interface Components
Topic 2C: Windows File System Management
Topic 2D: Windows System Management Tools

Lesson 3: PC Technician Professional Best Practices

Topic 3A: Tools of the Trade
Topic 3B: Electrical Safety
Topic 3C: Environmental Safety and Materials Handling
Topic 3D: Perform Preventative Maintenance
Topic 3E: Diagnostics and Troubleshooting
Topic 3F: Professionalism and Communication

Lesson 4: Installing and Configuring Peripheral Components

Topic 4A: Install and Configure Display Devices
Topic 4B: Install and Configure Input Devices
Topic 4C: Install and Configure Adapter Cards
Topic 4D: Install and Configure Multimedia Devices

Lesson 5: Installing and Configuring System Components

Topic 5A: Install and Configure Storage Devices
Topic 5B: Install and Configure Power Supplies
Topic 5C: Install and Configure Memory
Topic 5D: Install and Configure CPUs
Topic 5E: Install and Configure System Boards

Lesson 6: Maintaining and Troubleshooting Peripheral Components

Topic 6A: Troubleshoot Display Devices
Topic 6B: Maintain and Troubleshoot Input Devices
Topic 6C: Troubleshoot Adapter Cards
Topic 6D: Troubleshoot Multimedia Devices

Lesson 7: Troubleshooting System Components

Topic 7A: Troubleshoot Storage Devices
Topic 7B: Troubleshoot Power Supplies
Topic 7C: Troubleshoot Memory
Topic 7D: Troubleshoot CPUs
Topic 7E: Troubleshoot System Boards

Lesson 8: Installing and Configuring Operating Systems

Topic 8A: Install Microsoft Windows
Topic 8B: Upgrade Windows
Topic 8C: Add Devices to Windows
Topic 8D: Optimize Windows

Lesson 9: Maintaining and Troubleshooting Microsoft Windows

Topic 9A: Operating System Utilities
Topic 9B: Maintain Microsoft Windows
Topic 9C: Troubleshoot Microsoft Windows
Topic 9D: Recover Microsoft Windows

Lesson 10: Network Technologies

Topic 10A: Network Concepts
Topic 10B: Network Communications
Topic 10C: Network Connectivity
Topic 10D: Internet Technologies

Lesson 11: Installing and Managing Network Connections

Topic 11A: Create Network Connections
Topic 11B: Install and Configure Web Browsers
Topic 11C: Maintain and Troubleshoot Network Connections

Lesson 12: Supporting Laptops and Portable Computing Devices

Topic 12A: Laptop and Portable Computing Device Components
Topic 12B: Install and Configure Laptops and Portable Computing Devices
Topic 12C: Maintain and Troubleshoot Laptops and Portable Computing Devices

Lesson 13: Supporting Printers and Scanners

Topic 13A: Printer and Scanner Technologies
Topic 13B: Printer and Scanner Components
Topic 13C: Printer and Scanner Processes
Topic 13D: Install and Configure Printers and Scanners
Topic 13E: Maintain and Troubleshoot Printers and Scanners

Lesson 14: Personal Computer Security Concepts

Topic 14A: Security Fundamentals
Topic 14B: Security Protection Measures
Topic 14C: Data and Physical Security
Topic 14D: Wireless Security
Topic 14E: Social Engineering

Lesson 15: Supporting Personal Computer Security

Topic 15A: Install and Configure Security Measures
Topic 15B: Maintain and Troubleshoot Security Measures